📋 Help Centre

moja77 Frequently Asked Questions

Everything you need to know about playing on moja77 — from creating your account and depositing via bKash or Nagad, to cricket betting, bonuses, and staying safe. Browse 25 detailed answers written specifically for Bangladeshi players.

🙋 25 Q&A Pairs
💳 bKash · Nagad · Rocket
🏏 Cricket & Slots
🔒 Safety & Privacy
⚠️ 18+ Only

Welcome to the moja77 FAQ page — your go-to resource for clear, honest answers about everything on the platform. Whether you are a first-time player in Dhaka trying to figure out how to register, or an experienced bettor in Chittagong looking for details on BPL betting markets, this page covers it all. The questions below are grouped into five categories for easy navigation. If you cannot find the answer you need, the moja77 support team is available 24/7 via live chat.

📂 Jump to a Section
1 Account & Registration 2 Deposits & Withdrawals 3 Games & Gameplay 4 Bonuses & Promotions 5 Safety & Responsible Gaming
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Account & Registration 5 Questions

Creating a moja77 account takes under two minutes. Visit moja77.app, click the registration button, and fill in your username, email address, password, and mobile number. You must confirm you are 18 years or older and agree to the Terms and Conditions. After submitting, verify your email address via the confirmation link sent to your inbox, and your moja77 account will be active immediately.

moja77 requires standard Know Your Customer (KYC) documents to verify your identity before processing your first withdrawal. Accepted documents include a valid National ID Card (NID), passport, or driving licence issued in Bangladesh. You will also need to submit a recent utility bill or bank statement as proof of address. Documents must be clear, unedited photos or scans. KYC review is typically completed within 24 hours.

No — moja77 strictly enforces a one-account-per-player policy. Creating multiple accounts is a violation of the moja77 Terms and Conditions and will result in all duplicate accounts being permanently closed, with any bonuses forfeited. If you have forgotten your login credentials, use the password reset option on the login page rather than registering a new account.

If you cannot log in to moja77, first try the 'Forgot Password' link on the login page to receive a reset link by email. Check your spam or junk folder if the email does not arrive within a few minutes. If your account has been temporarily locked due to multiple failed attempts, wait 30 minutes before trying again. For persistent login issues, contact the moja77 support team via live chat, available 24/7.

To permanently close your moja77 account, contact the support team via live chat or email at [email protected] and submit a closure request. Before your account is closed, any remaining balance will be withdrawn to your registered payment method. If you are closing your account for responsible gaming reasons, consider activating the self-exclusion tool in your account settings instead, which allows you to take a break without losing access to your funds.
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Deposits & Withdrawals 6 Questions

To deposit via bKash on moja77, log in to your account, go to the Cashier section, and select bKash as your payment method. Enter the deposit amount (minimum ৳200), follow the on-screen instructions to complete the bKash payment, and your moja77 balance will be credited instantly. Make sure you use the exact bKash merchant number displayed on the moja77 deposit page — do not send funds to any other number.

Nagad deposits on moja77 are processed instantly in most cases. Once you complete the Nagad payment on your phone, your moja77 wallet balance is updated within seconds. If your deposit has not appeared after 10 minutes, take a screenshot of your Nagad transaction confirmation and contact the moja77 support team via live chat with the transaction ID — the team will manually verify and credit your deposit.

The minimum deposit amount on moja77 is ৳200 for mobile banking methods including bKash, Nagad, Rocket, and Upay. For cryptocurrency deposits (USDT, BTC), the minimum equivalent is approximately ৳500. For bank transfers via Dutch-Bangla Bank, BRAC Bank, or other partner banks, the minimum is ৳1,000. There is no maximum deposit limit, though very large deposits may require additional verification.

The minimum withdrawal amount on moja77 is ৳500 for all mobile banking methods (bKash, Nagad, Rocket, Upay) and bank transfers. For cryptocurrency withdrawals, the minimum is the equivalent of approximately ৳1,000 in USDT or BTC. Withdrawals below the minimum threshold cannot be processed and the system will display an error message prompting you to increase the withdrawal amount.

moja77 processes withdrawal requests within 1 to 24 hours on business days. bKash and Nagad withdrawals are typically the fastest, often completing within 1–2 hours. Bank transfer withdrawals to accounts at Dutch-Bangla Bank, BRAC Bank, Islami Bank, or Sonali Bank may take up to 24 hours. Cryptocurrency withdrawals are processed within 2–6 hours depending on network congestion. First-time withdrawals may take longer if KYC verification is pending.

moja77 does not charge any fees on standard deposits or withdrawals. However, your payment provider (bKash, Nagad, Rocket, your bank, or your crypto wallet) may apply their own transaction fees, which are set by the provider and outside of moja77's control. Cryptocurrency network fees (gas fees for USDT, BTC miner fees) are deducted by the blockchain network, not by moja77.
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Games & Gameplay 6 Questions

To bet on cricket on moja77, log in to your account and navigate to the Cricket section. You will find markets for Bangladesh Premier League (BPL), IPL, T20 World Cup, ICC tournaments, and international matches featuring the Bangladesh Tigers. Select a match, choose your betting market (match winner, top batsman, total runs, etc.), enter your stake amount in BDT, and confirm your bet. Pre-match and live in-play betting are both available.

moja77 offers hundreds of slot games from leading game studios including Pragmatic Play, NetEnt, Microgaming, and other top providers. You will find classic 3-reel slots, modern 5-reel video slots, Megaways titles with tens of thousands of paylines, progressive jackpot slots, and branded titles. All moja77 slots use certified random number generators (RNG), ensuring fair and transparent outcomes on every spin.

Yes, moja77 is fully optimised for mobile play. The moja77 website is built with a responsive design that adapts perfectly to smartphones and tablets running Android or iOS. No app download is required — simply open moja77.app in your mobile browser (Chrome, Firefox, or Safari), log in, and enjoy the full range of games and betting markets. All deposit and withdrawal methods, including bKash and Nagad, work natively on mobile.

RTP stands for Return to Player, and it is a percentage that indicates how much of total wagered money a game returns to players over a very large number of spins or rounds. For example, a slot with 96% RTP theoretically returns ৳96 for every ৳100 wagered over millions of spins. moja77 only features games from certified providers where RTP figures are independently audited. Higher RTP games generally carry lower house edge, but individual session results always vary due to variance.

moja77's Live Casino section features real-time games streamed from professional studios by providers including Evolution Gaming and Ezugi. Available titles include live Baccarat, live Roulette (European and Lightning variants), live Blackjack, live Teen Patti, live Andar Bahar, live game shows (such as Crazy Time and Deal or No Deal), and more. Live dealers are available around the clock, with tables catering to all stake sizes from low to high rollers.

Yes, moja77 supports Dutch-Bangla Bank's Rocket mobile banking service for both deposits and withdrawals. The process is the same as bKash or Nagad: log in to moja77, go to the Cashier, select Rocket, enter the amount, and complete the transaction on your Rocket app or USSD menu. Rocket transactions are processed instantly for deposits and within 1–3 hours for withdrawals.
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Bonuses & Promotions 4 Questions

The moja77 welcome bonus is available to all newly registered players on their first deposit. After completing registration and KYC verification, make your first deposit and the welcome bonus will be credited automatically to your bonus wallet. The bonus amount and percentage match are displayed on the moja77 Promotions page. All welcome bonuses are subject to wagering requirements — please read the full bonus terms before depositing to understand the rollover conditions.

Wagering requirements (also called rollover requirements) specify how many times you must bet the bonus amount before any winnings derived from it can be withdrawn as real money. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total bets before withdrawing bonus-derived winnings. moja77 clearly displays wagering requirements on every promotion. Not all games contribute equally — slots typically contribute 100%, while table games may contribute less.

Yes, moja77 regularly offers free spins promotions on selected slot games, particularly on new game launches and during seasonal events such as Eid, Pohela Boishakh, and the BPL cricket season. Free spins are credited to your account automatically or via a bonus code as specified in each promotion. Winnings from free spins are added to your bonus balance and are subject to the wagering requirements stated in the promotion's terms.

moja77 rewards regular players through a tiered loyalty programme. As you play, you accumulate loyalty points that unlock progressively higher VIP tiers, each offering improved benefits such as higher withdrawal limits, faster processing times, dedicated account managers, exclusive deposit bonuses, and invitations to VIP-only tournaments. Details of the current loyalty programme tiers and point-earning rates are available on the moja77 Promotions page after logging in.
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Safety & Responsible Gaming 4 Questions

moja77 is a safe and reliable platform for Bangladeshi players. The site uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and the moja77 servers. Player funds are held in segregated accounts, separate from operational funds. All games are sourced from certified, internationally recognised providers whose RNG systems undergo regular independent audits. moja77 also enforces strict KYC procedures to prevent fraud and money laundering.

moja77 operates as an online gambling platform accessible to adult players in Bangladesh. Bangladesh does not have a specific licensing framework for online gambling. moja77 is operated under its own compliance framework and is committed to responsible, fair, and transparent operations. Players are responsible for understanding the laws applicable in their jurisdiction. moja77 recommends that all players verify their local regulations before registering.

moja77 protects your personal and financial data using 256-bit SSL encryption on all connections, strict internal data access controls, and secure payment processing partnerships. moja77 never stores your full bKash PIN, Nagad PIN, or banking passwords. Your data is handled in accordance with the moja77 Privacy Policy and is never sold to third parties. For full details on data collection, retention, and your rights, please read the Privacy Policy.

moja77 provides a comprehensive set of responsible gaming tools accessible from your account settings, including deposit limits (daily, weekly, monthly), loss limits, session time limits, reality check reminders, short-term time-out options (24 hours to 7 days), and self-exclusion for periods of 1 month up to permanent closure. All protective tools take effect immediately. Players experiencing gambling-related difficulties are encouraged to use these tools or contact moja77 support via live chat at any time.
Why moja77

Built for Bangladeshi Players

Six reasons thousands of players across Dhaka, Chittagong, Sylhet, and beyond trust moja77 for their online gaming.

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Instant bKash & Nagad Deposits

Fund your moja77 account in seconds using bKash, Nagad, Rocket, or Upay — the payment methods every Bangladeshi player already uses daily.

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Deep Cricket Betting Markets

Bet on BPL, IPL, T20 World Cup, and every Bangladesh Tigers match with comprehensive pre-match and in-play markets available around the clock.

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256-bit SSL Security

Every connection to moja77 is encrypted with 256-bit SSL. Your personal data, payment details, and account credentials are protected at all times.

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Mobile-First Experience

moja77 works seamlessly on any Android or iOS device — no app download required. Play slots, bet on cricket, and manage your account all from your phone.

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Hundreds of Certified Games

From Pragmatic Play slots and Evolution Gaming live tables to sports betting — moja77 brings a casino-grade game library with independently audited RNG fairness.

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Responsible Gaming Tools

Deposit limits, loss limits, self-exclusion, and session time controls are built directly into every moja77 account — free to activate any time, effective immediately.

Still Have Questions? 💬

Our moja77 support team is online 24/7 to help players across Bangladesh with any query — from deposit issues to game rules. You can also explore our game categories or visit the moja77 Casino directly.

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